At Cellonn.com, we strive to provide genuine and quality electronic products. This Warranty Policy explains the warranty coverage applicable to products purchased through our platform.
1. Manufacturer Warranty
- All eligible products sold through Cellonn.com are covered by the respective manufacturer’s warranty, where applicable.
- Warranty periods vary depending on the brand and product category.
- Warranty details are generally mentioned on the product page, product packaging, or manufacturer’s website.
- The warranty period begins from the date of delivery or invoice date, as per the manufacturer’s policy.
2. Warranty Claims
- Customers should directly contact the authorized service center of the respective brand for warranty-related issues.
- Cellonn may assist customers in locating authorized service centers but does not guarantee warranty approval.
- Warranty approval, repair, replacement, or rejection is solely determined by the manufacturer or its authorized service provider.
3. Documents Required for Warranty Service
Customers may be required to provide:
- Original purchase invoice
- Product serial number or IMEI number (where applicable)
- Warranty card (if provided by the manufacturer)
- Valid identification proof if requested by the service center
Failure to provide proof of purchase may result in denial of warranty service.
4. What is Covered
Warranty coverage is subject to the manufacturer’s terms and generally includes:
- Manufacturing defects
- Hardware malfunctions under normal use
- Defective components identified during the warranty period
Coverage may vary depending on the product and manufacturer.
5. What is Not Covered
The warranty does not cover:
- Physical damage
- Liquid or water damage
- Accidental damage
- Fire, flood, lightning, or natural disasters
- Electrical surge or voltage fluctuation damage
- Unauthorized repairs, modifications, or tampering
- Damage caused by improper installation or misuse
- Normal wear and tear
- Cosmetic damage such as scratches, dents, or discoloration
- Damage caused by viruses, malware, or software modifications
- Loss of data stored on the device
- Missing accessories, packaging, or consumable items
6. Dead on Arrival (DOA) Products
- Products found defective immediately upon delivery may qualify for replacement under the brand’s DOA policy.
- Customers should report such issues within the timeframe specified by the manufacturer or within 48 hours of delivery, whichever is applicable.
- Verification by the manufacturer or authorized service center may be required before replacement approval.
7. Repair and Replacement
- Repair or replacement decisions are made solely by the manufacturer or authorized service center.
- Replacement products may be new, repaired, or refurbished as permitted by the manufacturer.
- Cellonn is not responsible for repair turnaround times determined by service centers.
8. Data Responsibility
Customers are advised to back up all personal data before submitting any device for repair or service.
Cellonn and the manufacturer shall not be responsible for:
- Data loss
- Software corruption
- Loss of settings
- Loss of personal files during servicing
9. Company Responsibility
- Cellonn acts as a seller and facilitator of products.
- Unless specifically stated, Cellonn does not provide any independent warranty beyond the manufacturer’s warranty.
- Warranty obligations remain solely with the respective manufacturer and its authorized service network.
- Cellonn shall not be liable for warranty claim rejections made by manufacturers or service centers.
10. Contact Us
Cellonn.com
Email: support@cellonn.com