Last Updated: June 13, 2026
At Cellonn.com, customer satisfaction is our priority. We are committed to addressing customer concerns fairly, transparently, and promptly. This Grievance Redressal Policy outlines the process for submitting and resolving complaints related to our products and services.
1. Grievance Officer
For any complaints, concerns, or disputes, customers may contact our designated Grievance Officer:
Name: [Grievance Officer Name]
Email: grievance@cellonn.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
2. Types of Complaints
Customers may submit grievances regarding:
- Product orders
- Delivery delays or issues
- Returns, replacements, and refunds
- EMI financing services
- Payment-related concerns
- Warranty-related assistance
- Account-related issues
- Website functionality or technical issues
- Customer service experience
- Any other service-related concern
3. Complaint Submission Process
Customers can submit complaints through:
Send detailed information regarding the issue to:
grievance@cellonn.com
Customer Support
Contact our customer support team through the contact details provided on our website.
Written Communication
Customers may also submit written complaints to our registered business address.
To help us resolve your issue efficiently, please include:
- Full Name
- Registered Mobile Number
- Email Address
- Order ID (if applicable)
- Product Details
- Description of the Complaint
- Supporting Documents or Screenshots (if available)
4. Resolution Timeline
We aim to resolve all complaints as quickly as possible.
- Complaint acknowledgment: Within 48 hours of receipt.
- Initial review and investigation: Within a reasonable timeframe.
- Final resolution: Within 15 business days, wherever reasonably possible.
Complex cases involving manufacturers, logistics providers, banks, payment gateways, or EMI partners may require additional time.
5. Complaint Investigation
Upon receiving a complaint, Cellonn may:
- Verify customer information
- Review transaction and order records
- Contact relevant service providers or manufacturers
- Request additional documents or information
- Conduct internal investigations where necessary
Customers are expected to cooperate and provide accurate information during the investigation process.
6. Escalation Process
If a customer is dissatisfied with the resolution provided, they may request escalation by responding to the grievance communication or contacting the Grievance Officer directly.
The escalated complaint will be reviewed by senior management or the appropriate department for further evaluation.
7. Legal Remedies
If the grievance remains unresolved, customers may pursue remedies available under applicable laws of India, including consumer protection laws and other legal avenues available through competent authorities and courts.
8. Policy Updates
Cellonn reserves the right to modify or update this Grievance Redressal Policy at any time. Updated versions will be published on our website and become effective upon posting.
9. Contact Information
Cellonn.com
Email: grievance@cellonn.com