At Cellonn.com (“Cellonn”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, create an account, place an order, or use our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Date of Birth (where required)
- Government-issued identification documents for EMI/KYC verification
Payment Information
- Payment transaction details
- UPI transaction references
- Bank details (where applicable for refunds)
Note: We do not store your complete debit card, credit card, or banking credentials. Payments are processed through secure third-party payment gateways.
Technical Information
- IP Address
- Device Information
- Browser Type
- Operating System
- Cookies and Tracking Technologies
- Website Usage Data
EMI & Verification Information
For EMI purchases, we may collect:
- PAN Card
- Aadhaar Card
- Address Proof
- Income-related documents
- Creditworthiness verification details
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Verify customer identity
- Process EMI applications and approvals
- Provide customer support
- Send order updates and service notifications
- Detect and prevent fraud
- Improve website performance and user experience
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our policies
3. Information Sharing
We may share your information with:
Service Providers
- Delivery and logistics partners
- Payment gateway providers
- Banking and EMI financing partners
- Customer support providers
- Technology and hosting service providers
Legal Compliance
We may disclose information when required by:
- Law enforcement agencies
- Government authorities
- Court orders
- Regulatory bodies
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.
No Sale of Personal Information
Cellonn does not sell, rent, or trade customer personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Personalize user experience
- Enhance security
Users may disable cookies through browser settings; however, certain website features may not function properly.
5. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect customer information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain customer information only for as long as necessary to:
- Fulfill business purposes
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
Certain records may be retained for longer periods where required by applicable law.
7. Customer Rights
Subject to applicable laws, customers may:
- Access their personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where legally permitted
- Object to certain processing activities
Requests may be submitted through our contact details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. Cellonn is not responsible for the privacy practices, content, or security of such external websites.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised “Last Updated” date.
11. Contact Us
Cellonn.com
Email: support@cellonn.com